Therapeutic Guidelines Limited
TKW Health was appointed to conduct research on behalf of Therapeutic Guidelines Limited to measure the use of eTG; an online and mobile app reference tool for healthcare professionals to access independent and reliable therapeutic information to help them make the...
COVID-19: Third Wave Tracking Study
Voices from the frontline: The impact on healthcare professionals As we adjust to the new reality of COVID-19, our healthcare professionals are having to quickly adapt to how they work amidst the deadly virus. Many in the healthcare sector are experiencing firsthand...
Diabetes Australia
TKW Health were commissioned to work with the Diabetes Australia membership base and those registered with the National Diabetes Services Scheme (NDSS) for their annual customer service research. TKW Health completed n=5000 quantitative surveys amongst users of...
Secret Shoppers: Going Beyond Customer Satisfaction
Author: Mandy Admiraal General Manager – Research & CX Specialist
COVID-19: Second Wave Tracking Study
The impact of COVID-19 on healthcare professionals As we adjust to the new reality of COVID-19, our healthcare professionals are having to quickly adapt to how they work amidst the deadly virus. Many in the healthcare sector are experiencing firsthand how the pandemic...
CX in a post-Banking Royal Commission world
Author: Mandy Admiraal General Manager – Research & CX Specialist
COVID-19: First Wave Tracking Study
The impact of COVID-19 on healthcare professionals As COVID-19 sweeps across the globe at rapid pace, our healthcare professionals are on the frontline, having to quickly adapt how they work amidst the deadly virus. And while most Australians are bunkering down in...
The Digital Era; Transitioning to Healthcare
Resources: 2017 Der Spiegel. Distributed by the New York Times syndication services. We are living in the digital world which is showing no signs of slowing down. In fact technology development is rampant as ever as evidenced in the article ‘Dr Smartphone and the...
US study ranks Australia’s healthcare system as one of the best in the world
Resources: http://www.abc.net.au/news/2017-07-17/australian-healthcare-ranked-second-best-in-developed-world/8716326 E, Sarnak. D, Squires. D and Doty. M (2017) ‘Mirror, Mirror 2017: International Comparison Reflects Flaws and Opportunities for U.S. Health Care’, The...