CATI (Telephone Interviewing)

TKW Research is led by our COO, Sandhya Le Grand. Sandhya has worked in various roles within the financial services industry managing some of the country’s most challenging call centres over a 25 year period. She has brought that experience to TKW Research where she runs all of the company’s field operations for Melbourne, Sydney and New Zealand. Her experience spans all industries and sectors.

She manages a highly experienced and professional team who have the ability to capture a broad range of information either directly or discreetly.

Sandhya is incredibly well regarded amongst her peers and clients alike, the level of dedication and professionalism she displays is second to none.

Having worked with organisations such as Lend Lease, IOOF and AXA with emphasis on people management, she has been very successful in building businesses by the improvement of processes and people behaviour.

She also manages and coordinates the data processing team together with the market research staff members.

Sandhya has a Bachelor of Science (Hons) Applied Chemistry and is also a full member of The Research Society (formerly known as the Australian Market Research and Social Research Society – AMSRS).

On the rare occasions she finds herself not working, she enjoys her morning runs, spending time with her two Kelpie super pups Duffy & Missy, as well as a good wine.

Get in touch now to learn more about she can help ensure your next project is a success, or to discuss why New Zealand’s Pinot Noir from the Central Otago region is far superior than anything else in the market!

Mandy managed a healthcare recruitment agency for 11 years prior to joining TKW Research which allowed to gain valuable experience and establish a wide network within the healthcare space.

Mandy is also GM of our general research side of the business. With vast experience in social research, compliance and customer engagement research and over 18 years’ experience in client management and designing bespoke innovative solutions for high profile clients both domestically and globally. With extensive experience across all sectors and methodologies, she thrives on the challenge of designing customised solutions for her clients.

A true self-confessed research tragic, even after all these years, she still gets a kick out of running projects, seeing the entire process unfold and all the hard work cumulate to the end data file and a happy client.

Mandy is a graduate of Swinburne University with a Bachelor degree in Business Marketing and Media Communications, as well as a Post Graduate Diploma in Frontline Management and has additional training as a Certificate 3 & 4 ISO Lead Auditing of Management Systems. She is a full member of The Research Society (formerly known as the Australian Market Research and Social Research Society – AMSRS).

When she isn’t working, Mandy is with her family, either ‘trying’ to train their German Shepherd puppy or at her favourite chocolate shop having a double strength hot chocolate, extra hot with two pink marshmallows. She is also a tequila connoisseur. She always wanted to be a radio announcer, which would have been a good fit as she never shuts up. Always up for a chat and/or a hot chocolate/tequila so get in touch!

Working as our Client Services Executive, Rob has 30 years of marketing and management experience, which includes more than a decade of field management in the market research industry and is considered to be one of the best market research sampling managers in the country.

Rob is responsible for managing many of our large-scale CATI research studies covering diverse range of sectors with many different quotas and complex sampling requirements. During the fieldwork phase, he provides clients with a daily performance appraisal, which includes sample performance and achievements against quotas.

Have you got a complex sampling issue that you need to work around? Rob is your man! Get in touch today.