Voice Of Customer
It's your customer, but their voice. And that's the voice we want to capture for you. In real-time. Clearly, and with total accuracy. Our partnership with Watermelon gives you access to some of the world's foremost experts in Voice of Customer programs.
Data Collection
TKW Research Group is the first choice for a number of the Top 10 research organisations when they need data collected and access to respondents on time, on spec, and on budget. We use our experience and creativity to ensure your research project is a success.
Healthcare
Our dedicated healthcare division has more than 25 years of experience in working with and interviewing medical professionals and patients alike. If you're conducting a research project within the Australian health industry, our healthcare division is the obvious choice.WELCOME
We provide data collection services within Australia and New Zealand across all field methodologies.
We provide these services to the market research industry and government, public and educational institutions both locally and internationally, and we are experts at reaching the Australian and New Zealand markets.
We use our experience, intelligence and passion for what we do to deliver solutions on time, on budget, and on point to our clients.
OUR STORY
TKW Research Group is Australia's most trusted research data collection and recruitment organisation. We offer innovative market research and data collection solutions, backed by a dedication to high quality service and support.
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WHAT CAN WE DO?
Online
We've been at the forefront of the digital transformation of our industry for many years.
CATI
Whether you're looking to reach business or consumer respondents, our CATI experience ensures we deliver outstanding results every time.
Recruitment
TKW Research Group are experts at engaging respondents and participants to take part in all types of research.
Face To Face
Nothing beats the insights gained face to face - intercepts, recruiting, central location testing and door to door. We offer full CAPI capabilities.
Mystery Shopper
Over the phone or in store, we can objectively evaluate your front line from a customer perspective.
In Depth Interviews
Our experienced team can help you to find deeper insight through in depth interviews.
Focus Groups
We provide reliable respondents with a 95% show rate. We also have access to great locations across Australia.
Moderation
Our team of expert moderators have a vast amount of experience across many industries.
Coding & Data Processing
Accurate and fast turnaround on all deliverables with capacity for complex and mixed methodologies.
ACCREDITATIONS AND AFFILIATIONS
