What Can We Do?
We’ve been at the forefront of the digital transformation of our industry for many years.
Whether you’re looking to reach business or consumer respondents, our CATI experience ensures we deliver outstanding results every time.
TKW Research Group are experts at engaging respondents and participants to take part in all types of research.
Face To Face
Nothing beats the insights gained face to face – intercepts, recruiting, central location testing and door to door. We offer full CAPI capabilities.
Over the phone, in store, via your website, social media or live chat, we can objectively evaluate your front line from a customer perspective.
In Depth Interviews
Our experienced team can help you to find deeper insight through in depth interviews.
We provide reliable respondents with a 95% show rate. We also have access to great locations across Australia.
Our team of expert moderators have a vast amount of experience across many industries.
Coding & Data Processing
Accurate and fast turnaround on all deliverables with capacity for complex and mixed methodologies.
Data Collection is our thing
Your brand is more likely to succeed when built on a foundation of accurate insights and an understanding of the real people that make up your consumer base. We customise our approach to meet your objectives, deadlines and budget to give you real insights that make a real difference.
Our Qualitative and Quantitative solutions help you to tap into people’s behaviours and motivations:
- Understand what people are doing, thinking and feeling
- See and experience the shopper journey through their eyes
- Engage and create with your customers
- Get close to real people using proven techniques including groups, workshops, depths and hangouts
- Develop and refine ideas through groups and workshops
Qualitative Research That Gets To The Heart Of The Challenge
Quantitative Research That's More Than Just Number Crunching
“TKW is a long-standing, experienced company with national coverage and capability. They will do what is required to get the job done and aren’t afraid to put forward alternate suggestions as to how a methodology or approach could be improved. TKW has provided excellent field services to Painted Dog on this project over the past 9 years.”
– Chris Batini, Painted Dog Research
“Congratulations from us all on such a stellar job smashing the target at the State Library. You exceed the target every time! We all really appreciate this – please pass on our collective thanks to the team.”
– Lucy Shorrocks, Morris Hargraves McIntyre
“Bridgestone Select implemented face-to-face mystery shopping at all of our Bridgestone Select stores. My CX offered an easy to use solution, delivering us an outcome with minimal fuss and the ability to adjust the program at short notice.”
– Adam Trembath, Bridgestone Select
“TKW Research provides highly responsive client leadership – they won’t leave you waiting for an answer! They asks the right questions at the right time and ensures her team delivers what is promised. They are great to work with – and are always able to flexibly adapt to our changing needs and proactively finds ways to help us to the job better, cheaper and faster.”
– Charles Coulton, Whereto Research
“I have approached TKW Research on multiple occasions for fieldwork quotations, and they are always careful to ask the right questions to fully understand the brief, but then uses their expertise to really flesh out the practicalities of the job – which is what we all want from a fieldwork partner! They go also go above and beyond to meet client deadlines and co-present pitches, which is so appreciated on large jobs.”
– Kim Sullivan, Orima Research
“Zoos Victoria have been working with TKW for seven years. They have been excellent in pinpointing our strengths and weaknesses in the Admissions and Retail areas of our business. Their unbiased mystery shopping results have enabled us to continually improve our sales and visitor experience front-line teams. Their service is always professional and prompt and I highly recommend using TKW for your mystery shopping research.”
– Eamonn Verberne, Zoos Victoria
Author: Mandy Admiraal General Manager – Research & CX Specialist If you’re a bricks and mortar retailer, there’s no doubt the growth of online shopping has significantly disrupted your business. In 2015, less than 10% of Australians used a mobile device to make...
Author: Mandy Admiraal General Manager – Research & CX Specialist How to ensure your frontline staff comply with your policies A bank might hire mystery shoppers for many reasons. Perhaps you want to improve the quality of service or increase sales. You may even...