Voice Of Customer
It's your customer, but their voice. And that's the voice we want to capture for you. In real-time. Clearly, and with total accuracy. Our partnership with Watermelon gives you access to some of the world's foremost experts in Voice of Customer programs.
Data Collection
TKW Research Group is the first choice for a number of the Top 10 research organisations when they need data collected and access to respondents on time, on spec, and on budget. We use our experience and creativity to ensure your research project is a success.
Mystery Shopping Compliance
Front line compliance in the financial services industry has recently become a very hot topic. If not done correctly and strictly in accordance with your processes each and every time the consequences can be extremely serious for both the customer and the company.WHAT CAN WE DO?
Online
We've been at the forefront of the digital transformation of our industry for many years.
CATI
Whether you're looking to reach business or consumer respondents, our CATI experience ensures we deliver outstanding results every time.
Recruitment
TKW Research Group are experts at engaging respondents and participants to take part in all types of research.
Face To Face
Nothing beats the insights gained face to face - intercepts, recruiting, central location testing and door to door. We offer full CAPI capabilities.
Mystery Shopper
Over the phone or in store, we can objectively evaluate your front line from a customer perspective.
In Depth Interviews
Our experienced team can help you to find deeper insight through in depth interviews.
Focus Groups
We provide reliable respondents with a 95% show rate. We also have access to great locations across Australia.
Moderation
Our team of expert moderators have a vast amount of experience across many industries.
Coding & Data Processing
Accurate and fast turnaround on all deliverables with capacity for complex and mixed methodologies.
LATEST INSIGHTS
ACCREDITATIONS AND AFFILIATIONS
