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Protecting Your Company

Protecting Your Company

Protecting Your Company " Author: Mandy Admiraal General Manager – Research & CX Specialist How to ensure your frontline staff comply with your policies A bank might hire mystery shoppers for many reasons. Perhaps you want to improve the quality of service or...
Restoring Trust with Mystery Shopping.

Restoring Trust with Mystery Shopping.

Restoring Trust with Mystery Shopping. " Author: Mandy Admiraal General Manager – Research & CX Specialist Avoid harsh penalties by employing bespoke Mystery Shopping solutions After a slew of banking scandals in 2018, many Australian finance companies want...