Technology & Methodology

How we deliver quality data.

TKW Research combines established research methodology with technology that supports quality and transparency. CATI operations use AI-assisted monitoring to support supervisor oversight, sampling follows documented statistical design, and all processes create complete audit trails.

CATI Technology Stack

01

CATI Platform

Enterprise-grade system with automated dialling and real-time quota tracking.
02

AI Monitoring

All calls recorded and transcribed in real time with AI analysis for compliance.
03

Sample Management

RDD systems generate landline and mobile samples with stratification tools.
04

Data Security

Encrypted transmission and secure infrastructure with defined access controls.

How AI-Assisted Monitoring Works

AI monitoring operates during every CATI call, supporting human supervisor oversight:

Live Transcription

Every call recorded and transcribed as interview progresses. Text analysed in real time.

Automated Checks

Mandatory statements verified. Privacy wording confirmed. Skip logic compliance checked.

Human Oversight

Supervisors receive instant alerts. Can listen to flagged calls live and coach interviewers.

What AI Monitoring Delivers

Complete call coverage rather than sample-based monitoring
Issues detected immediately rather than in post-field review
Full audit trail generated automatically for every interview
Human verification of all AI-flagged concerns
Complete quality assurance documentation for client delivery

Methodology Documentation

Every project receives comprehensive methodology documentation:

Sample Design Document

  • Target population definition
  • Sampling frame specification
  • Sample size calculation
  • Stratification approach
  • Fieldwork Specification

  • Call protocol
  • Interviewer instructions
  • Quality control procedures
  • Privacy procedures
  • Final Methodology Report

  • Achieved sample profile
  • Response rate calculation
  • Weighting methodology
  • Limitations noted
  • Where research meets results. Trusted fieldwork, real data, and human insight across Australia, New Zealand, and Fiji.
    • Melbourne (Head Office)
      83B Hartnett Drive, Seaford, VIC, 3198
    • Auckland
      Level 5, 110 Symonds Street, Grafton, Auckland, 1010 NZ
    • Fiji
      TKW Collective Pte Ltd, Kalabu TFZ
      Valelevu, Nasinu, Suva FIJI
    © 2026 TKW Research. All rights reserved.