Our Team

Chief Executive Officer

Paul is the newly appointed Joint Chief Executive Officer of the Research division at TKW Research Group. With over 15 years of experience in the research industry, Paul brings a wealth of knowledge and expertise to his role. Prior to joining TKW Research Group, he served as the Managing Director of a leading social market research polling agency in Tasmania, where he successfully managed large-scale research programmes, including federal and state election polling.

Paul's strong understanding of research methodologies, coupled with his ability to build lasting client relationships, makes him a valuable asset to the team. In his role, he shapes the firm's strategic direction, oversees the development of innovative research methodologies, and expands the company's capabilities across Australia and overseas.

Paul holds a Bachelor of Arts with Honours from the University of Tasmania (2007), majoring in Psychology and Sociology. He also serves on the Australian Data and Insights Association (ADIA) Committee and is part of the ADIA Leaders Forum Sub-committee. Outside of the boardroom, Paul swaps data for discipline. He recharges with weight lifting and long-distance running, often capping off the day with a refreshing ocean dip. When he needs to disconnect completely, he embraces the slower pace of life, tending to his rural property.

Chief Revenue Officer

Mandy has vast experience in social research, compliance and customer engagement research, and over 20 years' experience in client management and designing bespoke innovative solutions for high-profile clients both domestically and globally. With extensive experience across all sectors and methodologies, she thrives on the challenge of designing customised solutions for her clients.

Mandy is a graduate of Swinburne University with a Bachelor degree in Business Marketing and Media Communications, as well as a Postgraduate Diploma in Frontline Management and has additional training in Certificates III & IV ISO Lead Auditing of Management Systems. She is a full member of The Research Society.

When she isn't working, Mandy is with her family, either 'trying' to train their German Shepherd or at her favourite chocolate shop having a double-strength hot chocolate, extra hot with two pink marshmallows. She is also a tequila connoisseur. She always wanted to be a radio announcer, which would have been a good fit as she never shuts up. Always up for a chat and/or a hot chocolate/tequila so get in touch!

Operations Manager

As our Operations Manager, Gareth makes sure our research operations run as smooth as possible — managing teams, tech, and timelines across multiple sites to deliver great results to clients.

Besides his love of a Hawaiian shirt, he's known for optimising everything, managing chaos with calm, and hitting ambitious quotas and targets night after night. With over two decades in the industry since 1998 (yes, we even had paper surveys back then!), he brings extensive experience from managing operations in another CATI heavy market research firm for 14 years. Gareth holds a PowerMBA and certification in Project Management, and his peers would say he's calm, reliable, resourceful, and always ready with a solution.

Gareth is also jointly responsible for maintaining our ISO quality assurance accreditation. This commitment to quality excellence underpins every aspect of work we undertake.

Being a Kiwi, he loves his rugby — whether standing on the sideline watching his son play or shouting at the TV — and enjoys travelling with his family to new corners of the globe. Coffee is something he absolutely cannot give up, and if he weren't so good at his job, he'd probably be an air traffic controller since he loves co-ordination and chaos all at the same time. Always up for a coffee and chat so reach out!

Head of Healthcare & Fieldwork

As the General Manager of our Healthcare division, TKW Health, Dylan manages the entire operations of our healthcare department. In addition to this, Dylan also has vast experience in general market research projects surveying businesses, opinion leaders and consumers to inform businesses strategic direction.

Dylan has diligently worked her way up through the organisation across all levels of the business since 2002, giving her an excellent understanding and insight on how best to serve our clients. Past roles include: CATI interview, Team Leader, Supervisor, CATI Manager, Project Manager and General Manager working across Healthcare, CATI, F2F, Qual and Online. The Research Society (formerly known as the Australian Market Research and Social Research Society – AMSRS).

With a Bachelor degree of Economics and over 17 years' experience in the industry, Dylan continues to use this drive to deliver valuable insights to clients, helping our staff achieve KPIs & providing ongoing training to see them reach their full potential.

Dylan is also jointly responsible for maintaining our ISO quality assurance accreditation. She actively monitors quality control processes to ensure we meet the highest standards in data collection and verification.

When not working Dylan can be found outside enjoying the fresh air and walking around her local area, usually seeking the sunshine. She also has a deep appreciation and love of Coffee, always ordering her favourite – Long black ¾ full single origin.

Sample Management & Reporting Specialist

Working as our Client Services Executive, Rob has 30 years of marketing and management experience, which includes more than a decade of field management in the market research industry and is considered to be one of the best market research sampling managers in the country.

Rob is responsible for managing many of our large-scale CATI research studies covering diverse range of sectors with many different quotas and complex sampling requirements. During the fieldwork phase, he provides clients with a daily performance appraisal, which includes sample performance and achievements against quotas.

Rob is an avid Collingwood supporter and loves AFL in general and can talk underwater about it – if you have a spare couple of hours!! He also loves a good book.

Have you got a complex sampling issue that you need to work around? Rob is your man! Get in touch today.

Chief Data Scientist

David is our specialist in programming and data processing with over 19 years' experience finding creative solutions to challenging problems. David enjoys finding new ways to streamline programming, integration of systems and data processing to save time using a range of different software or writing customised programs.

Impressively, David is a self-taught programmer from a young age and has been learning on the job ever since. He believes learning never stops and is always excited to find creative solutions to difficult problems. He also has a diploma in Audio Engineering & Production.

When not in the office David can be found spearfishing, enjoying Muay Thai kickboxing, playing guitar, motorbike riding or hanging out at the beach.

If you are looking for someone to help with automating processes to increase your organisation's efficiency, get in touch!