ISO 20252:2019 Certification

International quality standard for market research.

TKW Research is ISO 20252:2019 certified, verified through annual independent audits. Every project follows documented processes for sampling, data collection, quality control and data handling with complete audit trails.

What is ISO 20252:2019 and Why Does It Matter?

ISO 20252:2019 is the international standard defining quality requirements for market, opinion and social research. It specifies requirements across:
Project design and proposal
Data collection methodology
Interviewer training and supervision
Data processing and security
Reporting and documentation
Client satisfaction

Why Clients Require It

Mandatory for many government RFPs and procurement processes
Required by pharmaceutical companies for regulatory compliance
Provides assurance of quality management systems
Creates audit trails for legal defensibility
Mitigates risk for agencies using third-party fieldwork providers

How TKW Research Implements ISO 20252:2019

01

Sampling

Documented sample design with clear inclusion and exclusion criteria. Quota specifications defined before fieldwork.
02

Data Collection

Interviewer training records maintained. Complete CATI call monitoring applied.
03

Quality Control

Back-checking procedures verify interview quality. Validation checks applied during fieldwork.
04

Data Security

Secure storage infrastructure with defined access controls. Privacy compliance documented.

Full Documentation

Complete audit trail from sample design to delivery

Annual Audits

Independent verification ensures ongoing compliance

Continuous Improvement

Regular review and corrective action processes

Audit Trails & Documentation

For every project, TKW Research provides documentation across three fieldwork stages:

Pre-Field Documentation

  • • Sample design specification
  • • Interviewer briefing notes
    • Privacy and consent protocols

    During-Field Documentation

  • • Daily progress reports
  • • Quota tracking
    • Quality monitoring logs

    Post-Field Documentation

  • • Final methodology report
  • • Data quality assessment
    • Compliance certification

    Verify Our Compliance

    TKW Research's ISO 20252:2019 certification is independently verified through annual surveillance audits.

    Certification Details

  • Scope: Market research data collection services
  • Audits: Annual surveillance conducted yearly

    What This Means

  • • Independent third-party audit verification
  • • Documented processes validated
    • Continuous improvement maintained
    Where research meets results. Trusted fieldwork, real data, and human insight across Australia, New Zealand, and Fiji.
    • Melbourne (Head Office)
      83B Hartnett Drive, Seaford, VIC, 3198
    • Auckland
      Level 5, 110 Symonds Street, Grafton, Auckland, 1010 NZ
    • Fiji
      TKW Collective Pte Ltd, Kalabu TFZ
      Valelevu, Nasinu, Suva FIJI
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