Sweeping industry changes have been recommended to the Banking, Superannuation & Financial Services industry as a result of the Hayne Royal Commission into Misconduct.
The Boards will need to be vigilant and concentrated in the wake of the Royal Commission, as the final report guides the boards and senior management of the financial services industry.
How would our culture, governance and ethics fare if our organisation was exposed to similar public scrutiny? This is the one question that should be in the minds of all boards of directors.
The time to act is now. A robust mystery shopping program will not only help you track and improve customer experience, but also work towards protecting the stakeholders against possible compliance issues. Let us help you monitor and maintain your company’s compliance today!