by devAdmin | Jun 9, 2020 | Uncategorized
Why mystery shopping is more important than ever in a digital world " Author: Mandy Admiraal General Manager – Research & CX Specialist If you’re a bricks and mortar retailer, there’s no doubt the growth of online shopping has significantly disrupted your...
by devAdmin | Jun 9, 2020 | Uncategorized
Protecting Your Company " Author: Mandy Admiraal General Manager – Research & CX Specialist How to ensure your frontline staff comply with your policies A bank might hire mystery shoppers for many reasons. Perhaps you want to improve the quality of service or...
by devAdmin | Jun 9, 2020 | Uncategorized
Restoring Trust with Mystery Shopping. " Author: Mandy Admiraal General Manager – Research & CX Specialist Avoid harsh penalties by employing bespoke Mystery Shopping solutions After a slew of banking scandals in 2018, many Australian finance companies want...
by devAdmin | Jun 8, 2020 | Uncategorized
Secret Shoppers: Going Beyond Customer Satisfaction " Author: Mandy Admiraal General Manager – Research & CX Specialist Secret shoppers improve service and compliance ratings. It’s a problem as old as business itself — how can management ensure front line...
by devAdmin | Jun 8, 2020 | Uncategorized
Why it’s so essential your research organisation is an AMSRS and AMSRO member. " Author: Mandy Admiraal General Manager – Research & CX Specialist If you’re considering using a CX agency to really understand how your customers experience your business every...
by devAdmin | Jun 8, 2020 | Uncategorized
Face-to-face data collection: Bridging the gap between actual and claimed consumers " Author: Mandy Admiraal General Manager – Research & CX Specialist Data gathering has undergone a veritable revolution with the rise of accessible technologies. If...
