CX in a post-Banking Royal Commission world
CX in a post-Banking Royal Commission world " Author: Mandy Admiraal General Manager – Research & CX Specialist On 4 February this year, Commissioner Kenneth Hayne delivered his final report on the financial sector summarising Australia’s most exhaustive...
Why it’s so essential your research organisation is an AMSRS and AMSRO member
Why it’s so essential your research organisation is an AMSRS and AMSRO member " Author: Mandy Admiraal General Manager – Research & CX Specialist If you’re considering using a CX agency to really understand how your customers experience your business every...
Why mystery shopping is more important than ever in a digital world
Why mystery shopping is more important than ever in a digital world " Author: Mandy Admiraal General Manager – Research & CX Specialist If you’re a bricks and mortar retailer, there’s no doubt the growth of online shopping has significantly disrupted your...
Protecting Your Company
Protecting Your Company " Author: Mandy Admiraal General Manager – Research & CX Specialist How to ensure your frontline staff comply with your policies A bank might hire mystery shoppers for many reasons. Perhaps you want to improve the quality of service or...
Avoid harsh penalties by employing bespoke Mystery Shopping solutions
Avoid harsh penalties by employing bespoke Mystery Shopping solutions " Author: Mandy Admiraal General Manager – Research & CX Specialist Avoid harsh penalties by employing bespoke Mystery Shopping solutions After a slew of banking scandals in 2018, many...
Important News
TKW Research is pleased to announce that we have acquired Field Works Market Research and merged it into our existing operations.
This acquisition has strengthened the size and scope of CATI services we offer our clients across Australia and New Zealand