CX in a post-Banking Royal Commission world

CX in a post-Banking Royal Commission world

CX in a post-Banking Royal Commission world " Author: Mandy Admiraal General Manager – Research & CX Specialist On 4 February this year, Commissioner Kenneth Hayne delivered his final report on the financial sector summarising Australia’s most exhaustive...
Protecting Your Company

Protecting Your Company

Protecting Your Company " Author: Mandy Admiraal General Manager – Research & CX Specialist How to ensure your frontline staff comply with your policies A bank might hire mystery shoppers for many reasons. Perhaps you want to improve the quality of service or...