COVID-19: Third Wave Tracking Study
Voices from the frontline: The impact on healthcare professionals As we adjust to the new reality of COVID-19, our healthcare professionals are having to quickly adapt to how they work amidst the deadly virus. Many in the healthcare sector are experiencing firsthand...
Secret Shoppers: Going Beyond Customer Satisfaction
Author: Mandy Admiraal General Manager – Research & CX Specialist
COVID-19: Second Wave Tracking Study
The impact of COVID-19 on healthcare professionals As we adjust to the new reality of COVID-19, our healthcare professionals are having to quickly adapt to how they work amidst the deadly virus. Many in the healthcare sector are experiencing firsthand how the pandemic...
CX in a post-Banking Royal Commission world
Author: Mandy Admiraal General Manager – Research & CX Specialist
COVID-19: First Wave Tracking Study
The impact of COVID-19 on healthcare professionals As COVID-19 sweeps across the globe at rapid pace, our healthcare professionals are on the frontline, having to quickly adapt how they work amidst the deadly virus. And while most Australians are bunkering down in...
The Digital Era; Transitioning to Healthcare
Resources: 2017 Der Spiegel. Distributed by the New York Times syndication services. We are living in the digital world which is showing no signs of slowing down. In fact technology development is rampant as ever as evidenced in the article ‘Dr Smartphone and the...
US study ranks Australia’s healthcare system as one of the best in the world
Resources: http://www.abc.net.au/news/2017-07-17/australian-healthcare-ranked-second-best-in-developed-world/8716326 E, Sarnak. D, Squires. D and Doty. M (2017) ‘Mirror, Mirror 2017: International Comparison Reflects Flaws and Opportunities for U.S. Health Care’, The...
Healthcare in Australia; why organisational issues are impacting this sector
Resources: https://www.aim.com.au/blog/top-5-organisational-issues-impacting-healthcare-sector-australia Did you know that Australia’s Healthcare sector is the largest employer of people in the country? The industry is booming as evidenced by a report by the...
Why it’s so essential your research organisation is an AMSRS and AMSRO member
Author: Mandy Admiraal General Manager – Research & CX Specialist
Why mystery shopping is more important than ever in a digital world
Author: Mandy Admiraal General Manager – Research & CX Specialist
Protecting Your Company
Author: Mandy Admiraal General Manager – Research & CX Specialist
The Big Healthcare Shakeup
Resources: The New York Times: “A Good Health Care Deal, but Only for Some” The Conversation: “Why Amazon and friends’ plan could be a major disrupter of health care system” Healthcare is stuck. For years an obtuse and complex system in place meant that healthcare...
Avoid harsh penalties by employing bespoke Mystery Shopping solutions
Author: Mandy Admiraal General Manager – Research & CX Specialist
Face-to-face data collection: Bridging the gap between actual and claimed consumers
Author: Mandy Admiraal General Manager – Research & CX Specialist
Face-to-face vs online data: Why only F2F intercepts deliver genuinely actionable business insights
Author: Mandy Admiraal General Manager – Research & CX Specialist
Associations and Accreditation



